Store rules

GENERAL TERMS AND CONDITIONS

I. INTRODUCTORY PROVISIONS

These general terms and conditions of sale of goods by Individual Entrepreneur Orda Konstantin, with its registered office at: Limuzská 2110/8, 100 00, Prague 10 – Strašnice, ID No.: 22085718, registered in the Commercial Register in Prague, phone: +(48) 575 357 389, contact email address: xiaomoxuan.cz@gmail.com, govern the mutual rights and obligations of the contracting parties arising in connection with or based on the purchase agreement (hereinafter “purchase agreement“), concluded between the Seller and another natural person (hereinafter “Customer“). These conditions apply to contracts concluded through the online store xiaomoxuan.cz, located on the web interface https://xiaomoxuan.cz for customers from the Czech Republic and https://xiaomoxuan.com.pl for customers from Poland, where Customers can purchase the Company’s Goods/Products through the web interface (hereinafter “web interface“).
Goods/Products – movable items supplied by the Company to Customers.
For the purposes of these GTC, the Customer refers to the recipient of Goods/Products obtained from the Company for monetary consideration. These GTC apply exclusively to consumers, as defined by § 419 of the Civil Code, i.e., any person who enters into a contract with the Company or otherwise deals with it outside the scope of their business activities or independent professional practice. These general terms do not apply to cases where the person intending to purchase Goods/Products from the Company is a legal entity or a person acting within the scope of their business activities or independent professional practice when ordering Goods/Products.
Provisions deviating from the GTC may be agreed upon in an individual purchase agreement. Deviating provisions in the purchase agreement take precedence over the provisions of these GTC.
The provisions of these GTC are an integral part of the purchase agreement pursuant to § 1751, paragraph 1 of the Commercial Code. The purchase agreement and the GTC are drawn up in the Czech language. The purchase agreement may be concluded in the Czech language.
The wording of the GTC may be amended or supplemented by the Company. This provision does not affect the rights and obligations arising during the validity of the previous version of the GTC.

II. USER ACCOUNT

Based on registration on the website of the online store operated by the Company, the Customer may access their user interface. Through their user interface, the Customer can order Goods/Products (hereinafter “user account“). The Customer may also order Goods/Products without registration directly from the web interface of the store.
When registering in the Company’s online store and when ordering Goods/Products and/or Services, the Customer is obliged to provide accurate and truthful information. The Customer is obliged to update the information provided in the user account in case of any changes. The information provided by the Customer in the user account and when ordering Goods/Products is considered correct by the Company.
Access to the user account is secured by a username and password. The Customer is obliged to maintain confidentiality regarding the information necessary to access their user account. The Customer is not authorized to allow third parties to use the user account.
The Customer acknowledges that the user account may not be available continuously, particularly with regard to the necessary maintenance of the Company’s hardware and software, or the necessary maintenance of third-party hardware and software.

III. CONCLUSION OF THE PURCHASE AGREEMENT

The web interface of the store contains information about Goods/Products, including their prices. Prices are stated including value-added tax and all related fees. They remain valid as long as they are displayed on the web interface of the store. The stated prices include all discounts and bonuses and are final. This provision does not limit the Company’s ability to conclude a purchase agreement with the Customer on individually agreed terms.
The web interface of the store also contains information about the costs associated with packaging and delivery of Goods/Products. The information about costs associated with packaging and delivery of Goods/Products provided on the web interface of the store applies only in cases where the delivery of Goods/Products is carried out within the territory of the Czech Republic, Poland, and the EU.
To order Goods/Products, the Customer fills out the order form on the web interface of the store. The order form primarily contains information about:

the ordered Goods/Products (the ordered goods are “placed” by the Customer in the electronic shopping cart of the web interface of the store),
the method of payment of the purchase price, details of the requested delivery method of the ordered Goods/Products,
the costs associated with the delivery of Goods/Products (hereinafter collectively referred to as the “order”).

Before sending the order to the Company, the Customer has the opportunity to check and modify the information entered in the order, also taking into account the Customer’s ability to identify and correct errors made when entering data into the order. The order is submitted by the Customer to the Company by clicking the “Complete Order” button. The information provided in the order is considered correct by the Company. Immediately upon receipt of the order, the Company will confirm its receipt to the Customer by email to the Customer’s email address provided in the user interface or in the order (hereinafter “Customer’s email address”).
The Company is always entitled, depending on the nature of the order (quantity of Goods/Products, purchase price amount, estimated delivery costs), to request additional confirmation of the order from the Customer (e.g., in writing or by phone).
The contractual relationship between the Company and the Customer is established upon delivery of the order acceptance (acceptance), which is sent by the Company to the Customer by email to the Customer’s email address.

IV. PRICE OF GOODS AND PAYMENT TERMS

The Customer may pay the price of Goods/Products and any costs associated with the delivery of Goods/Products under the purchase agreement to the Company in the following ways:

by bank transfer (in advance) to the Company’s account: Czech Republic: 8706375003/5500 at Raiffeisenbank a.s, CZ3755000000008706375003, SWIFT: RZBCCZPP,
by cashless card payment (in advance) with delivery to the Customer’s address,
by payment via Apple Pay – payment with a card stored in the Apple Pay Wallet, free of charge,
by payment via Google Pay – payment with a card stored in the Google Wallet, free of charge.

For payment of goods, Customers of our store mostly use bank cards. Payment is made online. This is the simplest and most modern method.

For payment by bank card, you will be redirected to a secure payment page. The payment page meets the latest international security requirements of the Visa and MasterCard payment systems.

During the bank card payment process, enter its number, expiration date, CVV code indicated on the back, as well as the cardholder’s name and contact details.

Ensure that you have entered the correct details, and then click the “Pay” button.

If your bank card supports 3DSecure technology, you will be automatically redirected to your bank’s website, where you will be prompted to enter an activation code sent to your phone.

If the card details are entered correctly and there are sufficient funds in the account, you will see a confirmation of the order payment. You will then be prompted to return to the store’s page.

Our online store accepts bank cards of all types and in any currency.

In addition to the purchase price, the Customer is also obliged to pay the Company the costs associated with packaging and delivery of Goods/Products in the agreed amount. Unless expressly stated otherwise, the purchase price also includes the costs associated with the delivery of Goods/Products.
Any discounts on the price of Goods/Products provided by the Company to the Customer cannot be combined, except for discounts related to Goods/Products before their expiration date.
If customary in business relations or required by generally binding legal regulations, the Company will issue a tax document – an invoice to the Customer for payments made under the purchase agreement. The tax document – invoice will be issued by the Company to the Customer after the payment of the price of Goods/Products. The Customer will be informed about the issuance of the invoice by email.

V. WITHDRAWAL FROM THE PURCHASE AGREEMENT AND RETURN OF GOODS PURCHASED REMOTELY (ONLY FOR SALES IN THE ONLINE STORE)

The Customer has the right to withdraw from the purchase agreement in cases provided for by Act No. 89/2012 Coll., the Civil Code, as amended, in particular under its provision § 1829, within 14 days from the date of receipt of the Goods/Products by the Customer or a third party designated by them.
To exercise the right to withdraw from the agreement, the Customer must inform the Company of their withdrawal from the agreement in the form of a unilateral legal act (e.g., by a letter sent through a postal service operator or via email). They are not obliged to state the reason for withdrawal.
To meet the withdrawal deadline, it is sufficient to send the withdrawal to the authority responsible for its delivery (postal service operator) on the last day of the period or to send it by email to xiaomoxuan.cz@gmail.com.

VI. PRICE OF GOODS AND PAYMENT TERMS FOR RETURN OF GOODS

Are you dissatisfied with the delivered goods and want to return them within 14 days? Are they damaged? Or do you want to exchange them for other goods?

If the Customer withdraws from the agreement under this point of the complaint policy, the Company will refund, without undue delay, no later than 14 days from the date of receipt of the Customer’s withdrawal notice, all payments related to the Goods/Products from which the Customer has withdrawn, received from them. The basic condition for the refund is the return of the Goods/Products by the Customer. Refunds are primarily made by bank transfer to the bank account specified by the Customer. The Company will refund the payment only after receiving the returned Goods/Products.
Receipt of Goods/Products – The Customer is obliged to return the Goods/Products without undue delay, no later than 14 days from the date of withdrawal from this agreement. The deadline is considered met if the Customer sends the Goods back before the 14-day period expires. The Customer acknowledges that the returned Goods/Products must be intact – undamaged, unopened, and shipped in a way that prevents damage during transport. If the returned Goods/Products are damaged due to the Customer’s breach of obligations, the Company has the right to demand compensation from the Customer for the reduction in the value of the Goods/Products and deduct it from the refunded amounts.
The costs associated with the return of Goods/Products are borne by the Customer.

Return and Exchange of Goods of Proper Quality

According to consumer protection law, the following goods of proper quality are not subject to exchange or return: medicinal products; personal hygiene items; oral hygiene products; perfumery and cosmetic products. These categories of goods are not returnable in the Czech Republic.
Complaints regarding goods of inadequate quality are accepted only upon receipt of the goods. Therefore, carefully inspect the order in the presence of the courier, at the branch, or in the parcel locker. Check the integrity of the packaging and the presence of all ordered items.
If, upon unpacking the order, you have complaints regarding the inadequate quality of the goods (you opened the package and found a manufacturing defect) or the order does not match, contact our managers at tel. +420 607 416 929 and send a photo of the defective or damaged goods, clearly showing the defects, via “Telegram” or email to xiaomoxuan.cz@gmail.com. Also, provide the order number and a description of the defective goods. We will unconditionally replace the goods at our expense.
We also provide the option to return or exchange received goods within 14 days from the date of receipt of the order if:
- the contents of the package (quantity and type of products) do not match what was agreed upon when placing the order;
- the product has not been used after opening the package, and the appearance of the goods corresponds to the original (original packaging is preserved, the goods correspond to the item you purchased from us);
- when exchanging or returning goods, it is necessary to return undamaged goods, without signs of use, in the original packaging.
Wait for a message from our manager via email to clarify the details.
Once the package is returned to us, we will check it and, within 14 working days, either refund the money to your account or send new goods.

Return of Defective Goods or Goods of Inadequate Quality

The Customer has the right to demand replacement or return of goods of inadequate quality.
Complaints regarding goods of inadequate quality are accepted only upon receipt of the goods. Therefore, carefully inspect the order in the presence of the courier, at the branch, or in the parcel locker. Check the integrity of the packaging and the presence of all ordered items.

Goods of Inadequate Quality – goods that contain defects. A defect in the goods is a discrepancy with the stated characteristics. The delivered goods must correspond to the description on the website. Differences in design or appearance elements from the description on the website are not a sign of inadequate quality.

VII. ORDER PROCESSING PROCEDURE

Each order is processed by us in sequence, using one of the following methods: on the website, on social media, via messengers, or by phone.
Order processing takes place from 9:00 AM to 4:00 PM. If you placed an order outside working hours or could not contact us, the confirmation and processing of the order will be carried out during the next working day. Our online store managers at Xiaomoxuan will unconditionally contact each customer.
Orders are accepted and processed within one working day (except for weekends and public holidays).
Online orders are accepted 24/7.

VIII. TRANSPORT AND DELIVERY OF GOODS

Orders placed and confirmed during Xiaomoxuan’s working hours by 2:00 PM are shipped on the same day. After this time, they are shipped to the recipient on the next working day.

We deliver in three ways: to the address by courier or to the nearest parcel locker.

In the Czech Republic, we ship via the company Zásilkovna, PPL, GSL.

In Poland, we ship via the company InPost.

Delivery to Germany via the postal service “Deutsche Post.”

To other countries, we ship via PPL, GSL, DHL.

DELIVERY TIMES:

Delivery to regional capitals and large cities in the Czech Republic and Poland: up to 1–3 days (in most cases).

Delivery to villages: slightly longer – up to 3–5 days (terms depend on the logistics of the postal carrier).

DELIVERY COSTS IN THE CZECH REPUBLIC:

Delivery in the Czech Republic via the postal service “Zásilkovna” is free for orders over 1500 CZK. If your order is less than 1500 CZK, the delivery cost is paid on the website.

Delivery costs are charged according to the tariffs of the transport company “Zásilkovna.”

DELIVERY COSTS IN POLAND:

Delivery in Poland via the postal service “InPost” is free for orders over 250 PLN. If your order is less than 250 PLN, the delivery cost is paid on the website.

Delivery costs are charged according to the tariffs of the transport company “InPost.”

DELIVERY COSTS IN GERMANY:

Delivery in Germany via the postal service “Deutsche Post” is free for orders of 3 arbitrary products. If your order is less than 110 EUR, the delivery cost is paid on the website.

DELIVERY COSTS TO OTHER EU COUNTRIES:

Delivery in the EU is carried out via the postal services PPL, DHL, Czech Post, and the delivery cost is paid on the website. Delivery costs are charged according to the tariffs of the transport companies PPL, DHL, Czech Post, and the selected country (for orders of 3 arbitrary products, a 50% discount on delivery applies).

Please note that all deliveries to countries outside the EU may be subject to import duties and taxes, which are levied by the importing country at the time of the shipment’s arrival in your country. All applicable duties, fees, and any other customs clearance charges are borne by the Customer.
If, due to the Customer’s reasons, it is necessary to deliver the Goods/Products again or in a different way than specified in the order, the Customer is obliged to cover the costs associated with the repeated delivery of Goods/Products or the costs associated with a different delivery method.
The costs associated with the return of Goods/Products are borne by the Customer.

IX. COMPANY RECOMMENDATIONS FOR STORAGE OF GOODS/PRODUCTS

The Company informs Customers that, due to the nature of the Goods/Products it supplies, particularly in the cosmetics category, they must be stored properly. The recommended storage conditions are from +5°C to +30°C.

These General Terms and Conditions take effect on November 20, 2024.